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Does Netflix Care What Its Customers Think?

Recently, Netflix did a redesign of their website, which made it harder to navigate their website with infinitely scrolling large images of the box art, but making hard to actually find movies someone would want to watch. This week, they brought a similar redesign to their PS3 interface, which makes it impossible to view more than five movie titles on the screen at the same time. Add to this Netflix’s announcement that they would be raising their rates on September 1, and their users are up in arms.