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A Return to the Sears Automotive Debacle

A couple weeks ago, I took my car to Sears Automotive for an oil change.  As soon as I left Sears, the car began leaking, something it hadn’t been the night before.  Through tribulations outlined previously, I just wanted to have a fully working car again, which itself became an extended process.

Once I published the previous article, it was noticed by Sears Automotive on Twitter. I contacted them and we went back and forth, when I was told it was being sent to the director of operations, I never heard back from anyone at Sears that I had not directly contacted myself, so I don’t know if he is still “looking in to it” or if I was just told that in some attempt to pacify me.  I will say that the way they were on top of the first tweet about the new blog was a major step up from their social media the year before.

I met the manager of the Nanuet Sears Auto at the White Plains store a couple days afterwards, where he personally looked at my car with technicians from the White Plains store.  They replaced the Mercedes bolt that had been put in place by my local garage as a stop gap and it stopped the oil pan leak. From what I was able to tell from talking to the different mechanics, the Sears technician who changed my oil forgot to put in the gasket to seal the hole causing the leak.

Although the major leak was now fixed, I was still left with a minor leak at the gasket cover valve.  This leak was on top of the engine and leaking down the engine, which made it easier to diagnose with the larger leak stopped.  The technicians at the White Plains Sears Automotive did not feel that they could fix it.  The manager of the Nanuet store told me they had technicians there, if I chose to take it back to them.  Considering the extended mistreatment I’ve had there, I chose to take it to my local mechanic, which ended up costing me about the same as Sears was going to charge me.

Again, thanks to Sears Automotive, I have lost quite a few hours to correcting this problem that did not exist before I took my car for an oil change. I am also out a few hundred dollars that I hadn’t planned to spend on my car beyond the cost of the oil change, which Sears owed me but had no record of.  I had said it previously – and I plan to be more strict about it in the future – my car will not be visiting Sears Automotive again.

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  • Madonna

    Sears almost cost me my life!!!!
    On 9/22/11 at approximately 7:50 my sister, and I picked up her car from the Sears Automotive department at the Fair Oaks Mall, Fairfax, VA. The car was in for a tire rotation and 2 new tires for the rear of the car. The attended pulled the car out of the bay for my sister to take over driving the car out of the service center. As we continued about a 1 mile from the store we heard some noise in the car but thought is was just the sound of the tires being rotated. We proceed through the heavy traffic of Fairfax County Parkway east bound toward Burke, VA. We took a left turn on to Burke Centre Parkway when I heard a huge thunderous sound in the front end of the car followed by a scrapping sound. My Sister applied the break and the car came to a stop in the middle of the traffic. I immediately got out of the car and saw that the tire had come off the car on the front left driver side. Then another car pulled over and was flagging to the on coming traffic that the tire was traveling into the on coming traffic. Seconds later the tire then started to come back down the road and headed straight for our car. I had to run out into the road to push the tire out of the way from hitting us. The witness then ran after the tire and brought it back to us. We were then stranded in the passing lane of Burke Centre Parkway between Rt123 Ox Road and 7100 Fairfax County Parkway. We had traveled 5 miles from the Sears location and it was now 8:13 when the tire fell off the car.

    No the kicker is that I can’t do anything about it. They almost kill me and all they are doing is putting the tire back on and telling me to take it to a collision place for repairs and fax the invoice to their insurance company who doesn’t have a repair shop in this state. So now it is my responsibility to find the shop and get it there and then they will say if they will pay the quote. Lastly they said the the damage the rotter that was on my car was not correct and they replaced it with a correct rotter and now I do not have a match which is dangerous and I will have to pay to have the other replaced because of their mistake.

    • I’m not an expert, but I would suggest talking to a lawyer and seeing what your full recourse is in this situation.

      It’s a horrible story but at least you and your sister are ok.