Jon's Corner of the Intarweb
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Sears Automotive – A Chronicle of Customer Service Through Social Media
Last week, I chronicled my experience dealing with Sears Automotive over the course of the month of September. I decided to use this as an experiment in social media to see what kind of response I would get from Sears by writing the blog and then seeing what attention I could garner by promoting it online.
Sears Automotive – An Experience in Poor Customer Service
This past summer, the light on my dashboard came on letting me know that my brake pads needed to be replaced. Unfortunately, bringing the car in to Sears Automotive for repairs lead to far more problems than I ever expected to need to fix and cost me far more in money and time than I ever expected.
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